AirHelp Review 2024: How I Successfully Claimed €600 in Delayed Flight Compensation
Have you heard about flight delay compensation companies? If this concept is new to you, then keep reading!
In this AirHelp review, I'll share how my husband and I managed to claim €1200 in compensation after a particularly challenging travel experience. We once missed a connecting flight because the first leg was delayed, leaving us stuck at the airport for a grueling 8 hours, which threw off our plans for the week.
We had this issue with an airline, which I'd prefer not to name because I don't want to get banned (😉). Reaching out to their customer support repeatedly ended up being more frustrating than helpful. That's when I decided to try AirHelp, a service that assists with flight delay compensation. The process with AirHelp stretched out for about seven months, which might be longer or shorter for others.
Was the wait and effort worth it? I'll go into the details of my experience with AirHelp, covering both the good and the bad, to give you a better idea of whether their service might be a useful option for you.
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AirHelp Overview
Overall, I highly recommend AirHelp to all travelers, whether digital nomads or those traveling more traditionally. They provide a seamless and stress-free experience when dealing with flight disruptions.
Submitting a claim took less than 10 minutes, and from there, AirHelp took care of everything. They kept me updated throughout the entire process, and I was pleased to see that my claim was successful.
I've already received compensation for the inconvenience caused by the flight delay, affirming my positive experience with their service.
What is AirHelp?
AirHelp, a leading flight delay compensation company, offers assistance to travelers facing flight disruptions. Whether you're dealing with a flight delay, cancellation, overbooking, or delayed or lost luggage, AirHelp simplifies the complexities of airline compensation.
Having had a frustrating experience attempting to claim compensation on my own, I much prefer AirHelp's hassle-free service. Their team handles all the paperwork and legal aspects on your behalf, ensuring you receive the compensation you deserve.
AirHelp operates on a 'No Win, No Fee' basis, where their fee is contingent upon the success of your claim. Alternatively, there's AirHelp Plus, a low-cost membership plan that entitles you to 100% of the compensation in case of a successful claim.
I'll tell you more about their pricing structure below.
AirHelp Features
Fast and Easy Claim Process
The claim process with AirHelp is straightforward. Simply add your affected flight details, upload your boarding passes and tickets, and sign a few documents. After that, all you need to do is wait for AirHelp to handle the rest.
Helps in Several Flight Problems
AirHelp offers assistance for any type of flight disruption, including canceled flights, flight delays, and missed connections. Additionally, AirHelp Plus members have access to exclusive benefits like live chat support and airport lounge access, among others.
Legal Support for Non-Compliant Airlines
Some airlines could ignore or reject your claim, even when it's within your rights. If that's the case, AirHelp will check the validity of your claim and go to court for you.
🕛 Had a delayed or canceled flight? Check Your Flight Compensation!
Pros of AirHelp
- Ease of Use: AirHelp simplified the process of filing compensation claims for flight delays, cancellations, and other travel disruptions. This is especially useful for individuals who are not familiar with the legal and bureaucratic procedures involved.
- Expertise and Efficiency: AirHelp has expertise in dealing with airline compensation laws, including EU Regulation 261/2004, which can be complex for the average traveler to navigate. They can handle the process more efficiently due to their experience and knowledge.
- Global Coverage: AirHelp can handle claims for a wide range of airlines and countries, offering a broad scope of service.
🕛 Had a delayed or canceled flight? Check Your Flight Compensation!
Cons of AirHelp
- Service Fees: If you're not a member of AirHelp Plus, AirHelp may take a fee of up to 50% of your compensation upon a successful claim.
- Dependency on Service: Relying on a third-party service means you have less direct control over the claim process. Some people might prefer to handle things personally.
- Not Always Necessary: For straightforward cases, you might successfully claim compensation directly from the airline without needing an intermediary.
AirHelp Review: My Personal Experience
I first reached out to AirHelp after my attempts to claim compensation from the airline for a missed connecting flight were unsuccessful. In my emails with customer service to file a claim, they insisted the delay of our initial flight was beyond their control. They even claimed our departing flight wasn't delayed, only for me to discover they had our departure country completely wrong.
The overall experience of handling it myself was so frustrating that I decided it was time to seek help from a company specializing in these matters.
Since I wasn't a member of AirHelp Plus when I initially filed the claim, I understood that I would have to pay a fee of 35% of the compensation if I won, or up to 50% if the case went to court.
I still thought it was a better option, as all I needed to do was submit the required documents and let them handle negotiations with the airline.
After 6 and a half months, including a rejection by the airline and a subsequent legal assessment, we won the case. My husband and I were each entitled to €600 in compensation.
AirHelp took 35% of the compensation, leaving my husband and I with a total of €780 take home.
I immediately signed up for AirHelp Plus, knowing I would be traveling more. Since becoming a member in 2022, I have experienced both delayed baggage and a canceled flight, and it's good to know that AirHelp can help in these situations.
Who is AirHelp For?
AirHelp is suitable for anyone who travels by air, be it a digital nomad or a regular traveler. It's not travel insurance; its primary role is to advocate for passengers' rights on a global scale, assisting in claiming compensation from airlines for disruptions worldwide.
Frequent travelers may particularly benefit from AirHelp Plus, given their increased likelihood of encountering such inconveniences. However, even occasional travelers, who may only travel once or twice a year, can find value in it.
AirHelp Pricing
AirHelp offers a free plan operating on a 'No Win, No Fee' basis, allowing you to check your eligibility for compensation without any upfront fees. If you're deemed eligible, they will assist you in initiating the claim process.
The fee is 35% of the compensation if you win, or it increases to 50% if the case goes to court.
AirHelp Plus, in contrast, offers a low-cost membership with two plans: Essential and Complete.
Essential - €24.99/year
- You get the money you're entitled to from the airline:
- Coverage for up to €600 for compensation.
- Coverage for up to €6,000 for extra expenses.
- Coverage for up to €1,400 for luggage issues
- AirPayout offers insurance for three future trips, where you'll immediately receive €100 if your flight is canceled or delayed.
Complete - €49.99/year
- All AirHelp Plus Essential benefits.
- Airport lounge access during a disruption.
- AirPayout insurance for 12 trips.
- AirLuggage provides insurance for delayed or lost checked luggage, offering €150 compensation for each bag.
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Is AirHelp Plus Worth the Upgrade?
AirHelp Plus Essential is a real deal at just €24.99 per year. You get to keep all the compensation from the airline without any fees from AirHelp. Plus, the AirPayout insurance is a great add-on – you get €100 if your flight is canceled or delayed. It's straightforward value for money.
What I appreciate about AirHelp Plus is the peace of mind it brings. Especially when a flight gets disrupted, knowing that you're covered makes a huge difference. It's comforting and worth the upgrade.
If you travel often and want extra coverage for your luggage, AirHelp Plus Complete is a solid choice. I've found it especially useful for more frequent trips, and that's the plan I have right now.
When I had a flight canceled, AirHelp was quick to respond. They emailed me about lounge access almost immediately, and a week later, I got my AirPayout notification.
From my experience, upgrading to AirHelp Plus is worth it. It’s not just about the financial benefits, but also about the hassle-free experience and the assurance it provides when traveling.
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AirHelp Alternatives
- ClaimCompass: Utilizes advanced technology and EU regulations to help passengers secure flight disruption compensation.
- Skycop: A leading advocate for passenger rights, Skycop not only helps in compensation claims for disrupted flights but also champions improved passenger rights.
- Refundmore: Offers a reliable, 'no-win, no-fee' approach to flight compensation claims, ensuring a straightforward process for passengers.
FAQs About AirHelp
Is AirHelp a legitimate company?Yes, AirHelp is a legitimate company that has been operational since 2013 and has helped millions of passengers secure compensation for disrupted flights.
What percentage does AirHelp take?If you're not a member of AirHelp Plus, AirHelp takes 35% of the compensation you win, or 50% if the case goes to court.
How do I claim compensation for a canceled flight?To claim compensation for a canceled flight, you can use AirHelp's platform. Simply enter your flight details on the website and follow the prompts. If your claim is valid, AirHelp will handle the process with the airline on your behalf.
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Final Thoughts: Is AirHelp Worth It?
Navigating the complexities of flight disruptions and compensation claims can be daunting, but as I've shared in this post, services like AirHelp and AirHelp Plus offer a valuable solution. Whether you're a frequent traveler or someone who flies occasionally, understanding your rights and having a reliable service to handle the intricacies can make a significant difference.
While there are fees involved for non-members, the peace of mind and expertise provided by AirHelp justify the cost, especially considering the time and effort saved. And for those who travel more frequently, the benefits of AirHelp Plus, with its additional perks and full compensation claim, are undoubtedly worth considering.
Remember, traveling should be about enjoying the journey and the destination. With the right support, even when things go awry, you can rest assured that your interests are being looked after. As someone who has personally benefited from these services, I encourage you to consider them for your future travels.
